Terms & Conditions

1Introduction

We are delighted that you have chosen Taxbax Limited trading as CTF Refunds ("the Company") to assist you in locating your Child Trust Fund (CTF). Our dedicated team of specialists will guide you throughout the entire process. You can contact us our dedicated team at hello@ctfrefunds.co.uk

2About CTF Refunds

Please note that CTF Refunds is a trading style of Taxbax Ltd and is not regulated by the Financial Conduct Authority (FCA), as we do not offer financial advice. Our services are limited to assisting clients in locating their CTFs.

3Service Fee and Invoicing

4Cooling-Off Period

5Client Responsibilities

• Accurate Information: You agree to provide accurate and complete information and documentation required to locate and access your CTF.
• Notification of Funds: You must notify us upon receipt of any funds from your CTF.
• Provide Evidence: You must provide official documentation or evidence of the actual balance of your CTF. Acceptable forms of documentation may include, but are not limited to, CTF provider statements or official letters from HMRC.
• Authority to Act: You authorise us to contact and share necessary information with any of the 51 active CTF providers and HM Revenue & Customs (HMRC) on your behalf to facilitate the location and maturity of your CTF.
• Maturity Instructions: You consent to us submitting maturity instructions on your behalf to ensure that funds are paid directly into your bank account only, and not into any third party's account.
• Timely Communication: You agree to respond promptly to our requests for information or documentation to avoid delays in the service.

6Breach of Client Responsibilities

7Payment Terms

• Payment Due: Payment of the service fee is due within 7 days of the invoice amount being confirmed. The invoice amount will be determined after we receive evidence of the actual CTF balance.
• Accepted Payment Methods: We accept credit cards, debit cards, and bank transfers.
• Late Payment Penalties: Late payments may incur interest at a rate of 2% per month on the outstanding amount.
• Debt Recovery: In cases of non-payment, we reserve the right to initiate debt recovery procedures, including legal action and involvement of debt collection agencies. You may be responsible for any additional costs incurred during this process.
• Credit Reporting: Non-payment may be reported to credit reference agencies, which could affect your credit rating.

8Communication Clause

• Methods of Communication: We will communicate with you via email and telephone.
• Response Time: We will endeavour to respond to all your inquiries within 5 business days (Monday to Friday, excluding public holidays in England and Wales).
• Record Keeping: All communications may be recorded and retained for compliance and quality assurance purposes.

9Governing Law and Jurisdiction

This agreement shall be governed by and construed in accordance with the laws of England and Wales. Any legal action or proceeding arising under this agreement shall be brought exclusively in the courts of England and Wales.

10Severability Clause

If any provision of this agreement is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

11Client's Right to Withdraw Consent

• Withdrawal of Consent: You have the right to withdraw your consent for the use of your personal data at any time by providing written notice to us.
• Obligations: While you have the right to withdraw consent for the use of your personal data, this withdrawal does not negate your existing contractual obligations, including your responsibility to pay any applicable service fees or cancellation fees incurred up to the point of withdrawal, or for services already rendered.
• Service Termination: Withdrawal of consent may result in the termination of services if we cannot perform our obligations without the use of your personal data.

12Document Retention Policy

• Retention Period: We will retain client documents and personal data for a period of 7 years from the date of the last transaction.
• Data Protection: All personal data will be handled in compliance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

13Dispute Resolution

• Mediation: Any disputes arising out of or in connection with this agreement shall first be resolved through mediation.
• Arbitration: If mediation fails, the dispute shall be settled by binding arbitration in accordance with the rules of the London Court of International Arbitration (LCIA) or Centre for Effective Dispute Resolution (CEDR).
• Costs: Each party will be responsible for their own costs incurred during dispute resolution processes.

14Limitation of Liability

• Liability Cap: Our liability to you for any claim arising out of or in connection with the provision of services shall be limited to the amount of fees paid by you for the services.
• No Indirect Damages: We shall not be liable for any indirect, special, economic, or consequential damages, including loss of profits or data.

15Amendment Clause

• Written Modifications: This agreement may only be amended or modified by a written document signed by both the Client and the Company.
• Updates: We reserve the right to update our terms and conditions. Any significant changes will be communicated to you in writing.

16Force Majeure

• No Liability: The Company shall not be liable for any failure to perform its obligations under this agreement if such failure results from circumstances beyond the Company's reasonable control.
• Examples: This includes but is not limited to natural disasters, acts of war or terrorism, pandemics, government restrictions, or technical failures.
• Notification: We will notify you as soon as practicable of any force majeure event affecting our ability to perform our obligations.

17Authority to Act on Client's Behalf

You authorise us to contact and share relevant information with any of the 51 active CTF providers and HMRC on your behalf to locate your CTF. This authorisation is necessary to streamline the process, as providers require explicit consent.

18Non-Payment and Debt Recovery

• Initial Reminder: If payment is not received by the due date, we will send an initial reminder notice.
• Final Demand: Failure to respond to the initial reminder may result in a final demand notice.
• Debt Collection: Continued non-payment may lead to your account being passed to a debt collection agency.
• Legal Action: We reserve the right to initiate legal proceedings to recover outstanding amounts.
• Additional Costs: You may be liable for any additional costs incurred during the debt recovery process, including legal fees and court costs.

19Data Protection and Confidentiality

• Compliance: We will process your personal data in accordance with the Data Protection Act 2018 and GDPR.
• Use of Data: Your data will be used solely for the purpose of locating and accessing your CTF.
• Third-Party Sharing: We will only share your information with CTF providers, HMRC, and other necessary parties as authorised by you.
• Security: We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

20Entire Agreement

• Supersession: This agreement constitutes the entire agreement between you and the Company and supersedes all prior understandings or agreements, whether written or oral.
• No Waiver: No waiver by the Company of any breach of the agreement by the Client shall be considered a waiver of any subsequent breach of the same or any other provision.